My kid's Webkins account log in got messed up somehow and we can't get in. Of course, I didn't pay attention when the kids first got their accounts and didn't realize how "special" the secret codes on the tags were and I believe I threw the tags away. I went to the webkins site and they say they can't replace the code and also can't give us the info so we can get back into the account. How crazy is that??? He got another webkins and can create another account, but what about his old webkins stuff? Is that just lost forever?